After the new "Consummation Law" was published, how did the various supermarkets reflect? Through the inquiry, it was discovered that most of the Beijing shopping malls have already started implementing new contracts as stipulated in the new "Consumer Law." Yin Bo, general manager of Blue King Lai's home, said that Lan Jingli’s family began to adjust before the new “Elimination†was issued, so as to respond to the new regulations at any time. A series of new regulations were issued, new contracts were introduced, and they were officially introduced to the market on the day of “3·15â€. "The store must follow the pace of the law in order to establish a stable pace."
However, Wang Ningning, manager of the Operational Management Department of Homestead, stated that the service is the central concept of the home. The contract before the house actually reached a certain height, and it was not long ago that the “3.15†new “Cult†was used. Since the introduction, the House has actually re-revised the contract and it has been widely used in stores nationwide since April 7. In addition, the House of Honored Home and the Redwood City Hall have introduced new consumer guidelines, from the original fake one lost two to fake one lost three. “We hope that we can resist the occurrence of fraud in the home industry through practical actions,†said Wang.
E-commerce security factor rises
The most noticeable thing in this new "Consumer" is the new regulations for the e-commerce industry. Unconditional return within 7 days, which makes a lot of consumers who love to shop online have a reassuring pill. Wang Xiaokang, the online general manager, believes that the new Consumer Law has a very good effect on purifying the online shopping environment. "The new "Consumer" seems to be more demanding for e-commerce, but it is not unreasonable. 7 days no reason to return, if there is a quality problem, the merchant anyway to return for the customer, the freight is still coming from the business Bear; If it is not because of product quality problems, just because the customer does not like the color, the style, the return shipping cost is required to pay the buyer."
Since the introduction of the new "Consumer Law" for a month, Meile has expressed its absolute approval as an e-commerce company. In response to some specificities of the industry, the United States Lele introduced a new "Consumer", launched a "45 days no reason to return" service. Far above the 7-day requirement in the new "Cleaning Law." "The new regulations will allow us to be more emboldened to provide customers with high-quality after-sales service." Said Zhu Zhide, vice president of US Lele. When asked if he had encountered a customer who asked for a return without reason, Mr. Zhu said that occasionally he would encounter such a situation, but Meile would listen and understand the appeals of every consumer. On the issue of returns, it will strictly abide by relevant laws and regulations and properly handle it according to the actual situation and the company's after-sales service system.
New "Consumption"
Still need to improve
Every law cannot be perfect. The same applies to the new Consumer Law. In the new "Consumption", we see that custom furniture is not included in the return of goods without reason. In various complaints, custom furniture is often the "hardest hit area" for complaints. Because the custom furniture has uniqueness, every detail of the furniture is determined according to the customer's needs. If there is no reason to return, there will be no new buyers for the fixed products, and only the manufacturers will lose. Therefore, excluding custom products from the scope of “7 days no reason to return†reflects the fairness of the law, protecting both consumers and manufacturers. However, custom furniture cannot be completely unconstrained. Custom furniture must specify the specific size so as not to make the contract become a piece of paper.
In fact, we can see great progress in the new "Cultural Extinction", indicating that the monitoring mechanism has gradually become more complete and more protective. Xu Gang, deputy general manager of Shilihe Lighting (light decoration effect drawing), said that consumer protection law is only the bottom line. As a business, the bottom line should not be taken as the standard. It is necessary to work together with the supervisory department to promote the perfection of the “Cultural Law†so that The market has become more orderly.
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