Be wary of decoration and greasy: the difference between the sample floor and the actual product is large

Recently, Mr. Yu, who lives in the development zone, found that when he renovated the new house, he bought a certain brand of special wood laminate floor paint on the surface of the board, which was suspected of having quality problems. After the consumer association personnel intervened in mediation, the merchant freely exchanged him for other styles of flooring at the same price.

According to consumers, in order to decorate the new house, Mr. Yu went to a home shopping mall to purchase the floor in December last year. After comparing a solid wood composite floor that he chose a certain brand, "the floor that used this brand before, I feel that the quality is quite good. At that time, the business is engaged in activities, the preferential margin is quite large, the original price of 620 yuan a square floor, now discounted To 280 yuan." He ordered a total of 110 square meters of parquet in this shop, the total price of more than 30,000 yuan. On May 20 this year, the merchant staff sent the floor and laid the pavement. At the time of the workers' paving, the careful Mr. Yu found that the surface of the floor was somewhat wrong. "The surface of the already laid floor has some areas where the paint surface is dry and dark, and there are many tiny pits on it. The hand feels not smooth. Like touching on fine sandpaper.” Mr. Yu said that he suspected that there was a problem with the quality of the floor, and quickly stopped the project and negotiated with the merchant to replace the problem floor.

After consultation, the merchant said that he could exchange other styles for Mr. Yu, but asked for a difference of more than 11,000 yuan. Mr. Yu said, "After negotiation, I chose a floor with the same price of 620 yuan a square in their store, but they have to add more than 11,000 yuan, otherwise they will not be replaced." The word, stalemate, on May 25, Mr. Yu came to the Zhifu District Consumers Association to seek mediation.

Does the phenomenon of dry and dark on the floor paint surface indicate that there is a quality problem? What is the matter for the merchant to ask Mr. Yu to make up the difference of more than 11,000 yuan? The owner of the business, Luo Mou explained: "The situation of the floor paint of Mr. Yu’s floor is dark and dry. It is a common phenomenon of solid wood flooring. Because of the individual differences in the raw materials used to process solid wood composite flooring, the texture and texture of each floor produced are different, so this situation is not a quality problem. Luo said that the floor quality of this style is the same, even if it is changed, a similar phenomenon will occur. "In order to be sincere to the customer, we promised to let Mr. Yu choose another floor to exchange. Although the original price of the two floors is the same, but the discount rate given by the manufacturer is different, the discount price of the latter floor is higher than before. A kind of expensive 100 yuan, so the total price is more than 11,000 yuan more than the original." Luo said that the dismantled Mr. home has already paved the floor has been not a small loss, and the number of more than 10,000 yuan is too large, so refused Mr. Yu's free replacement request.

Consumer Association said: In response to Mr. Yu’s complaint, the Zhifu District Consumers Association went to Mr. Yu’s home and the floor shop complained of the site investigation. The staff in charge of the case said that the floor of Mr. Yu’s house was about 30 square meters, and nearly one-third of the floor panels had rough and matte finishes; but the same model samples were set up in the floor shop. The paint on the board surface is even and smooth, and there is no dryness and darkness. The appearance quality is obviously better than that of the floor purchased by Mr. The Consumers Association believes that Article 22 of the Consumer Protection Law stipulates that if the operator indicates the quality of the goods or services by means of advertisements, product descriptions, physical samples, etc., the actual quality of the goods or services provided by them shall be guaranteed. The quality conditions indicated are consistent.

After investigation, the case showed that the surface of the solid wood composite floor board sold by Mr. Yu was rough and not smooth, and did not reach the uniform and smooth appearance quality of the same type of floor panel painted by the manufacturer. Therefore, the behavior of the merchant did not match. The above requirements are required. If the goods sold do not meet the quality status indicated by the product description, physical samples, etc., Article 40 of China's Product Quality Law stipulates that the seller shall be responsible for repair, replacement, and return; causing losses to consumers who purchase the products. The seller shall compensate for the loss. According to the above regulations, the merchant should replace the floor for Mr. Yu free of charge or return it directly.

Finally, after the mediation of the Consumers Association, the merchant reached a settlement with Mr. Yu, and the merchant agreed to exchange the other styles of flooring at the same price for Mr. Yu. As of press time, Mr. Yu reported that the new floor had been fully paved and no quality problems were found.

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